How to Find Top Travel Agency in the UAE

Planning a holiday in the UAE has become a cakewalk, all thanks to the internet. With just a few clicks, you can plan your entire holiday, right from booking your flight tickets and making a hotel reservation to finalizing your itinerary. The problem arises when things go wrong, as they often do when it comes to travel. Your flight may get canceled, or the hotel may be overbooked. In such cases, rescheduling or rebooking can get complicated. This is why hiring a travel agency in the UAE is a good idea. Local travel agencies in the UAE are experts; they make all kinds of travel arrangements for you and have experience handling different types of issues that might crop up. However, it is extremely crucial to find the right travel agency in the UAE to have the best experience. Here are some tips that will help you find the top travel agency in the UAE.

Do Your Research

The first step in looking for a travel agency is doing research. This could be done in multiple ways. The best one would be to ask your family, friends, and acquaintances for a reference. Anyone who has been to the UAE or lives in the country will be able to provide you with good leads. Apart from this, you can also check the internet and count on sources like TripAdvisor, where you will get plenty of reviews on your chosen service provider. However, do not just rely on the agency’s website. Instead, check out the reviews on Google, Yelp, Facebook, etc., before making your selection.

Check Credentials

This is extremely important, as only the travel company with the relevant UAE certifications and licenses will be able to provide what it promises. Once you have zeroed in on a few UAE travel agencies, the next step is to make sure that these companies have the necessary tourism license authorized or issued by the DED (Department of Economic Development).

Conduct an Interview

When you have checked the licenses, the next step is to take an interview. You can do it over the phone or through a video call. Prepare your questions beforehand and check how long it takes them to answer all your questions or queries. Apart from this, you must also check if the agency is interested in knowing your requirements or persuading you to decide immediately. Remember that a good travel agency will provide you with all the options, make you comfortable enough to ask all your questions, and give you time to decide.

Go for a Specialist

The UAE is a country that offers a lot of experiences, be it adventure travel, luxury travel, budget travel, business travel, etc. For a memorable and hassle-free trip, it is best to go for a destination specialist. These travel agencies are experts in a particular type of travel and will be able to provide exactly what you need. For instance, if luxury travel is what you are looking for, go for an agency that specializes in it and they will arrange luxury tours and packages including luxury boat rental Dubai.

Look for Customized Services

Before you decide on a travel agency for your UAE trip, check if the company offers customized packages and services. You will easily find tour packages and services online. But a travel agency can help you customize one as per your requirements. However, this may not be standard practice, and hence it is best to check if the agency offers tailor-made packages and services before selecting.

Evaluate the Agency’s Customer Service

Evaluating a travel agency’s customer service is extremely crucial, as it is one of the main reasons that people prefer to go with a travel agency. It is the responsibility of the travel agency to guide the clients in case of queries and issues. Hence, it becomes important to check the quality of the customer service, like their attention to detail, responsiveness, attitude and tone while talking, etc. The customer service executives of the top travel agency in the UAE will not mind going the extra mile to solve their clients’ issues.

Check for Hidden Fees

A good travel agency will have a transparent pricing policy. They will not have any hidden charges. Do not opt for an agency just because they are offering their services at lower rates. Hence, before you choose the services of a travel agency, ask about additional charges. Ask whether service charges, taxes, etc., are included in the quoted price or whether you would have to pay them additionally. Asking this question right at the beginning will save you a lot of headaches.


Choosing the right travel agency is crucial to make your trip to the UAE memorable and stress-free. Follow the tips mentioned above to ensure that you hire not only one of the top travel agencies in the UAE but also the one that is right for your requirements and fits your budget.

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